Terms and conditions


Processing time:

All of the products that I offer are made solely by me. My usual turn around is 1-5 days once payment has been received. Should there occasionally be any delay due to stock levels I will be in touch via email ASAP. Please always check your junk mail for any emails from EmberDesignsUK.

Shipping: 

Where items can not be picked up locally (SM2) then Royal Mail will be used for standard delivery. Please only select "local pick up" if you are local to SM2 otherwise your order will not be produced until postage is paid. Usual delivery time, once posted is 1-3 days. EmberDesignsUK will be able to provide tracking information upon request. Once your items have been posted I can no longer take responsibly for the actual amount of time it takes for items to arrive.

For local deliveries (orders over £30) or pick up I will be in touch via email once your order is complete.

Returns: 

Unfortunately as all my items are personalised I am unable to accept returns or exchanges unless an item is faulty or I have made a mistake. When placing your order please make sure any image choices and names are correct at the time of ordering. If you have realised you have made a mistake after ordering please contact me via the contact page on the website quoting your reference number and if I have not already started making the order up I will try and make any necessary changes for you.

In the unlikely event that a product arrives damaged then please contact me within 48 hours and I will try and arrange a replacement.


Cancellations: 

I am able to accept cancellations within 6 hours of the order being placed. Please contact me via the contact page on the website quoting your reference number.

Photographs of products: 

I use photos of completed products on my Facebook page as well as my website to promote my work. By placing an order with EmberDesignsUK you are accepting the use of these photos. You may withdraw your consent at any time by emberdesignsuk@outlook.com